Privacy Policy

Poole Key Services
Last updated: 3 November 2026

Poole Key Services respects your privacy. This policy explains what personal information we collect when you contact us, how we use it and how you can ask us about the information we hold.

Who we are

Poole Key Services provides locksmith services in Poole and across Dorset.

For privacy questions or requests about your personal information, contact us at poolekey@gmail.com or call 01202 377446.

What information we collect

When you use our website enquiry form, we may collect the information you provide, including your name, telephone number, postcode and the details of your enquiry. If you contact us by phone or email, we may also receive information you choose to provide during that communication.

How we use your information

We use your information to respond to your enquiry, discuss the locksmith work you need, provide quotations, arrange and deliver services, and deal with follow-up questions about that work.

How your enquiry information is received

Information submitted through the website enquiry form is sent to our business email inbox at poolekey@gmail.com. We use it to respond to you and manage your enquiry. We do not use enquiry-form details for unrelated marketing.

Our lawful basis

We generally use enquiry information because it is necessary to take steps at your request before providing a service, or to perform a contract with you. Where appropriate, we may also use information to meet legal obligations or for our legitimate business interests, such as keeping appropriate records of work carried out.

How long we keep information

We delete enquiry emails from our business inbox once the enquiry has been dealt with and the information is no longer needed. We may need to retain limited information separately where this is necessary to meet legal, accounting, insurance or other legitimate record-keeping requirements. The time for which any such records are kept depends on the relevant requirement.

Who we share information with

We do not sell your personal information. Information may be processed by service providers that help us operate our website, email and business services. We may also disclose information where required by law or where it is necessary to establish, exercise or defend legal claims.

Website security and cookies

We take reasonable steps to protect information sent to us. No method of sending or storing information online can be guaranteed to be completely secure.

Our hosting provider may process basic technical information, such as server logs, to operate and protect the website. If cookies or analytics tools are enabled on the website, they may collect information about how visitors use the site. The details depend on the tools currently installed and their settings.

Your data protection rights

Depending on the circumstances, you may have the right to ask for a copy of your personal information, request that inaccurate information is corrected, ask for information to be erased or restricted, object to certain processing, or request data portability. You can make a request using the contact details above. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information is available at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy if our business practices or legal requirements change. The latest version will be published on this page.